Shipping policy

Shipping Policy for Seedling Melon Online Store (www.seedlingmelon.com):

Thank you for choosing Seedling Melon for your beauty needs. Our Shipping Policy is designed to provide you with clear information about our shipping process.

1. Order Processing:

  • We strive to process and ship orders promptly. Orders are typically shipped within 2-3 business days from the date of purchase.

2. Shipping Carrier:

  • Seedling Melon utilizes "Eco Post" as our shipping carrier for deliveries from Jerusalem to your address. "Eco Post" is a reliable and environmentally conscious shipping option.

3. Shipping Destinations and Timeframes:

  • For orders within Europe, please allow a maximum of 2 weeks for your item to arrive at its destination.
  • For orders within the USA and Australia, please allow approximately 3 weeks for your item to reach its destination.

4. Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

5. Shipping Costs:

  • Shipping costs are calculated at checkout based on the destination and weight of the items in your order.

6. Customs and Duties:

  • Customers are responsible for any customs duties or taxes that may apply to international shipments. Seedling Melon is not responsible for delays or additional charges incurred due to customs processes.

7. Address Accuracy:

  • Please ensure that the shipping address provided at checkout is accurate. Seedling Melon is not responsible for orders shipped to incorrectly provided addresses.

8. Delivery Delays:

  • While we strive to meet the estimated delivery timeframes, external factors such as customs, weather conditions, or carrier issues may cause delays. Seedling Melon is not liable for delays beyond our control.

9. Contact Information:

  • If you have any questions or concerns regarding your shipment, please contact our customer service team at shipping@seedlingmelon.com.

Seedling Melon appreciates your patience and understanding. We are committed to delivering high-quality products to your doorstep in an environmentally conscious manner. Thank you for being a valued customer of Seedling Melon!